BVS SHOP — SHIPPING POLICY

Last updated: July 29, 2026

This Shipping Policy explains how orders placed through BVS Shop are processed and delivered.

1. Shipping Destinations

BVS Shop currently serves customers in:

• United States;
• United Kingdom; and
• European Union.

Availability may depend on the product and delivery address. A product that cannot be shipped to a particular destination may be restricted at checkout or cancelled and refunded.

2. Order Processing

Orders are generally reviewed and processed after payment authorisation.

Processing time may vary according to:

• Product availability;
• Warehouse location;
• Fraud and payment verification;
• Weekends and public holidays;
• Address verification; and
• Unusual order volumes.

The estimated processing and delivery information presented on the product page or at checkout forms part of the delivery information for your order.

3. Delivery Estimates

Estimated delivery times are displayed on the relevant product page, during checkout, or in the order confirmation.

Unless a different period is expressly agreed with you, we aim to deliver the order within 30 calendar days after the contract is formed.

Delivery estimates are not guaranteed delivery dates unless expressly described as guaranteed.

Delivery may take longer during holidays, promotional periods, customs disruption, severe weather, carrier interruptions, or events beyond our reasonable control.

4. Multiple Parcels and Warehouses

Products in the same order may be stored in different fulfilment facilities.

An order may therefore:

• Be shipped in more than one parcel;
• Have more than one tracking number;
• Arrive on different dates; or
• Be handled by different carriers.

You will not be charged additional shipping solely because we divide an order into multiple parcels after checkout.

5. Shipping Charges

Shipping charges, if any, will be displayed before you complete checkout.

We will not add undisclosed mandatory shipping charges after an order has been placed.

Promotional free shipping may be subject to destination, order-value, or product restrictions disclosed with the offer.

6. Taxes, VAT, Customs Duties, and Import Charges

Applicable taxes and charges collected by BVS Shop will be displayed at checkout.

Depending on the shipping origin, delivery destination, order value, and applicable import rules, the order may be subject to:

• Import VAT;
• Customs duties;
• Carrier handling fees;
• Brokerage charges; or
• Other governmental charges.

Where these amounts are not included in the checkout total, this will be disclosed before purchase whenever required by law.

Customers will not be held responsible for charges that the law requires BVS Shop to collect or pay but that were improperly left undisclosed.

7. Tracking

Where tracking is available, tracking details will be sent by email or made available through the order-status page.

Tracking information may take several business days to become active after dispatch.

A temporary delay in tracking updates does not necessarily mean that the parcel has stopped moving.

8. Delivery Address

Customers must provide a complete and accurate delivery address, including:

• Recipient name;
• Street and building number;
• Apartment, unit, or access details;
• City;
• Postal code;
• Country; and
• A valid contact method where required by the carrier.

Contact support@bvsshop.com immediately if you notice an error.

We cannot guarantee address changes after the order has entered processing or has been dispatched.

9. Failed Delivery Attempts

The carrier may:

• Attempt redelivery;
• Leave the parcel in a safe location where authorised;
• Deliver it to a neighbour where permitted;
• Send it to a collection point; or
• Return it after unsuccessful delivery attempts.

Customers should follow carrier instructions and collect parcels within the indicated period.

10. Lost Parcels

Contact us if:

• The estimated delivery period has passed;
• Tracking has not updated for an unusual period;
• The carrier confirms the parcel is lost; or
• The parcel is marked as delivered but cannot be located.

We may ask you to:

• Confirm your delivery address;
• Check with household members, neighbours, reception, or the designated safe location;
• Contact the carrier;
• Complete a non-receipt declaration; or
• Cooperate with a carrier investigation.

Where the parcel is confirmed as lost before risk passes to you, we will provide an appropriate remedy, which may include replacement or refund.

11. Products Damaged in Transit

Report visible damage promptly to support@bvsshop.com.

Include:

• Your order number;
• Photographs of the product;
• Photographs of the internal and external packaging;
• The shipping label; and
• A brief description of the damage.

Do not discard the product or packaging until we confirm whether they are needed for the carrier investigation.

Your statutory rights are not lost merely because you were unable to report the damage immediately.

12. Delayed Delivery

If delivery is materially delayed, please contact us.

Where delivery by a particular date was essential and agreed before purchase, or where we fail to deliver within an additional reasonable period, you may have the right to cancel and receive a refund under applicable law.

We will not require you to accept indefinite delays.

13. Refused or Unclaimed Parcels

A refused or unclaimed parcel may be returned to a warehouse, supplier, carrier facility, or designated return centre.

Once the parcel is received and identified, any refund will be handled under our Return and Refund Policy and applicable law.

Reasonable costs arising directly from an incorrect address, unjustified refusal, or failure to collect may be deducted only where permitted by law.

14. Contact

Shipping questions may be sent to:

Email: support@bvsshop.com
Business operator: Atlas Horizon LLC
Registered address: 2335 E. Atlantic Blvd, STE 200, Pompano Beach, FL, 33062, United States.