BVS SHOP — RETURN AND REFUND POLICY

Last updated: July 29, 2026

This Return and Refund Policy applies to purchases made through BVS Shop, operated by Atlas Horizon LLC (“BVS Shop,” “we,” “us,” or “our”).

1. Contact Details

For return, refund, cancellation, damaged product, or order-related requests, please contact:

Email: support@bvsshop.com
Business operator: Atlas Horizon LLC
Registered business address: 2335 E. Atlantic Blvd, STE 200, Pompano Beach, FL, 33062, United States.

Please do not return a product before contacting us and receiving return instructions. Returns sent to an unauthorised address may be delayed or may not be received.

2. Right to Cancel

Consumers located in the United Kingdom or European Union may cancel an eligible online purchase without providing a reason within 14 calendar days after the date on which the product is delivered.

For an order containing multiple products delivered separately, the cancellation period begins when the final product in the order is delivered.

To exercise your right to cancel, you must send us a clear statement before the cancellation period expires. You may contact us at support@bvsshop.com and provide:

• Your full name;
• Order number;
• Email address used for the order;
• Product or products you wish to return; and
• A clear statement that you wish to cancel the purchase.

You may use the model cancellation form at the end of this Policy, but its use is not mandatory.

3. Returning a Cancelled Order

After notifying us of your decision to cancel, you must send the eligible product back within 14 calendar days.

We will provide the applicable return address and instructions after reviewing your request.

Unless the product is faulty, damaged, incorrect, or otherwise not in conformity with the order, the customer is responsible for the direct cost of returning the product.

We strongly recommend using a tracked shipping method and retaining the shipping receipt until the return has been completed.

The customer remains responsible for the returned parcel until it is delivered to the designated return location, except where applicable law provides otherwise.

4. Condition of Returned Products

You may inspect a product in the same way that you would reasonably inspect it in a physical shop.

You may be responsible for any diminished value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics, and functioning.

Where reasonably possible, products should be returned:

• With all components and accessories;
• In their original packaging;
• With manuals, labels, and protective materials; and
• Without damage, contamination, modification, or excessive signs of use.

The absence of original packaging does not automatically remove your statutory rights. However, it may affect the product’s value where the product has been handled more than reasonably necessary.

5. Refunds Following Cancellation

When you validly exercise your right to cancel, we will refund:

• The price paid for the returned product; and
• The cost of the least expensive standard delivery method offered for the order.

If you selected an express, priority, or other more expensive delivery option, the additional amount above the standard delivery cost will not normally be refunded.

We may withhold the refund until:

• We receive the returned product; or
• You provide satisfactory evidence that the product has been sent back,

whichever occurs first.

The refund will be issued no later than 14 calendar days after the applicable condition above is met.

Refunds will normally be made to the original payment method. You will not be charged a refund processing fee by BVS Shop.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account after we have issued it.

6. Exceptions to the Right to Cancel

The statutory right to cancel may not apply to certain categories of products, including, where permitted by applicable law:

• Products made to the customer’s specifications or clearly personalised;
• Sealed products that are not suitable for return for health-protection or hygiene reasons after the seal has been broken;
• Products liable to deteriorate or expire rapidly;
• Products that, after delivery, become inseparably mixed with other items;
• Sealed audio, video, or software products after unsealing; and
• Other products excluded from the right of withdrawal under applicable law.

Any applicable exclusion will be disclosed on the relevant product page or before purchase whenever required.

This section does not remove your rights where a product is faulty, damaged, unsafe, misdescribed, or otherwise not in conformity with the contract.

7. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly at support@bvsshop.com if:

• The product arrives damaged;
• The product is defective;
• You receive the wrong product;
• A part or accessory is missing;
• The product is materially different from its description; or
• The parcel is marked as delivered but has not been received.

Please include your order number, a description of the issue, and clear photographs or videos where reasonably possible.

Depending on the circumstances and applicable law, we may provide:

• A replacement;
• A repair;
• A full or partial refund;
• A price reduction; or
• Another remedy agreed with you.

Where the product is confirmed as faulty, damaged, incorrect, or not in conformity with the contract, BVS Shop will bear reasonable return costs where required by applicable law.

8. Statutory Consumer Guarantees

Products must be of satisfactory quality, fit for their normal purpose, safe, and consistent with their description and any sample or model shown.

Consumers in the European Union generally benefit from a minimum two-year legal guarantee for products that are faulty or not as advertised, subject to the applicable national law.

Consumers in the United Kingdom have statutory remedies under applicable consumer-protection law for faulty, unsatisfactory, or misdescribed products.

Nothing in this Policy limits, excludes, or replaces any mandatory consumer right that applies in your country of residence.

9. Orders Lost in Transit

If tracking has not updated for an unusual period or the estimated delivery period has passed, please contact support@bvsshop.com.

We may need to conduct an investigation with the carrier before issuing a replacement or refund.

You will not be required to pay for products that are confirmed as lost before delivery to you, except where the loss results from an incorrect address supplied by the customer or another circumstance for which the customer is legally responsible.

10. Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch has begun.

If an order is returned because the customer supplied an incorrect or incomplete address, we may deduct reasonable additional shipping or return costs from the refund where permitted by law and clearly supported by the circumstances.

11. Refused and Unclaimed Deliveries

If a parcel is refused or remains unclaimed, it may be returned to the sender or another logistics facility.

Once the parcel has been returned and inspected, we may refund the eligible product amount, subject to any reasonable direct costs that may lawfully be deducted.

Refusing delivery does not always constitute a valid cancellation notice. Customers should also contact us at support@bvsshop.com.

12. Exchanges

We do not guarantee direct exchanges.

Where an exchange is available, we will provide instructions. In other cases, you may return an eligible product in accordance with this Policy and place a new order.

13. Sale and Promotional Products

Products purchased during a sale or promotion remain covered by applicable cancellation rights and statutory guarantees.

A discount does not remove your rights regarding faulty, damaged, incorrect, or misdescribed products.

14. Chargebacks and Payment Disputes

We encourage customers to contact support@bvsshop.com before initiating a chargeback so that we have an opportunity to resolve the issue.

This request does not limit your right to contact your bank, card issuer, payment provider, or consumer-protection authority.

15. Model Cancellation Form

Complete and send this form only if you wish to cancel an eligible purchase:

To: Atlas Horizon LLC, operating as BVS Shop
Email: support@bvsshop.com
Address: 2335 E. Atlantic Blvd, STE 200, Pompano Beach, FL, 33062, United States

I hereby give notice that I cancel my contract for the purchase of the following goods:

Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date: